Return Policy for NutraVerde superfood products

This Return Policy explains how NutraVerde handles refunds, exchanges, and quality reviews for jars, pouches, and bundled accessories shipped through gracefulssorgani.

Eligible items

Unopened superfood jars and pouches in resalable condition may be returned within thirty days of delivery when the safety seal is intact and the lot code matches our records.

Opened products may qualify for partial credit when you report an off-aroma, incorrect label, or damaged packaging within seven days of receipt and include photos.

Non-returnable items

Custom blended orders produced after you signed off on a private recipe, promotional items marked final sale, or products missing more than half their contents due to consumer use are not returnable unless required by law.

How to start a return

Email office@gracefulssorgani.world with your order number, the product name, and whether you prefer a refund or exchange.

We may share a prepaid return label for eligible United States shipments or provide Houston studio drop-off instructions when you live nearby.

Refunds and processing time

Approved refunds return to the original payment method within ten business days after we inspect the returned items at 8100 Washington Ave Ste 220B, Houston, TX 77007, United States.

Shipping charges are refundable only when NutraVerde caused the error, such as sending the wrong jar or omitting cold packs during heat advisories.

Exchanges and store credit

If you prefer a different flavor profile, we may offer exchanges when inventory allows, or issue store credit that can be applied to future NutraVerde purchases on gracefulssorgani.ddd.

Damaged or lost shipments

If carriers damage a parcel, please photograph the outer box and product labels, then contact us within five days so we can file a carrier claim and replace the product when stock is available.

If tracking shows delivery but you never received the parcel, we will work with the carrier to confirm GPS details before re-shipping.

International orders

International returns may incur duties or taxes that NutraVerde cannot control; you are responsible for customs paperwork unless we explicitly state otherwise on your invoice.

Quality assurance reviews

When you report a quality concern, we may request the lot number, storage conditions, and preparation notes so our Houston team can compare with retained samples from the same batch.

How to contact NutraVerde about returns

Reach us at office@gracefulssorgani.world or call +17133323858 on weekdays for product return questions referencing Gracefulssorgani.